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Helpful Contacts

Financial Help

Citizens Advice Bureau (CAB) - 0344 411 1444

The Citizen’s Advice Bureau helps people resolve their legal, money, and other problems by providing free information and advice from over 3,200 locations, and by influencing policymakers.

Financial Conduct Authority (FCA) - 0800 111 6768

Independent body that regulates the financial services industry in the UK. The FCA’s aim is to help promote efficient, orderly, and fair financial markets and help retail financial service consumers get a fair deal.

National Debtline - 0808 808 4000

Provides free confidential independent advice on how to deal with debt problems.

Business Debtline - 0800 197 6026

Free independent confidential advice for small businesses in the UK.

Money Advice Service - 0800 138 7777

Free and impartial money advice, set up by the government.

Money Advice Scotland - 0141 572 0237

Money Advice Scotland is Scotland’s money charity. They help people in debt, support money advisers, and influence policy.

The Insolvency Act 1986

The Insolvency Act 1986 is the statutory piece of legislation that provides the legal platform for all matters relating to corporate and personal insolvency in the United Kingdom. Parts of the act have been updated by the Enterprise Act 2002, which came into enforcement in 2004. The Insolvency Act essentially governs any issue relating to personal bankruptcy and Individual Voluntary Arrangements and all orders relating to company insolvency.

Consumer Rights

The law protects your consumer rights when you buy goods or services. Find out who to contact for consumer protection advice.

Money Claim (MCOL)

Money Claim Online (MCOL) is Her Majesty's Courts Service Internet based service for claimants and defendants.

Financial Ombudsman Service - 0800 023 4567

The official independent expert in settling complaints between consumers and businesses providing financial services.

Financial Services Compensation Scheme - 0800 678 1100

The Financial Services Compensation Scheme (FSCS) is the UK's statutory fund of last resort for customers of authorised financial services firms. This means that FSCS can pay compensation if a firm is unable, or likely to be unable, to pay claims against it.


Credit Reference Agencies

Equifax - 0800 014 2955

Equifax provides free credit reports, which help you, understand your credit file. It lets you know how lenders decide whether or not to lend to you. They also provide expert tips to get you the credit that you need.

Experian - 0344 481 0800

They help people and organisations make sense of complex data by providing analytical and information services that enable people to reach informed financial and commercial decisions.

Transunion - 0330 024 7574

Transunion enables organisations to make decisions throughout the customer management lifecycle by combining a clear understanding of the latest technology, innovative products and sophisticated, real-time data models.


General Help

Adfam - 020 3817 9410

Adfam is the leading national organisation working with and for families affected by drugs and alcohol.

Age UK - 0800 055 6112

Age UK is the UK's largest charity working with and for older people.

Age UK Money and Legal - 0800 678 1602

AGE UK Money and Legal provide help and advice on benefits, managing your money, avoiding scams and dealing with legal issues.

Childline - 0800 1111

Phone line for kids. If you are feeling unhappy or depressed, it can be hard to talk about how you feel. Try talking about your feelings to someone you can trust, or you can always talk to Childline.

Cruse Bereavement Care - 0808 808 1677

Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people.

Dial UK

DIAL information and advice services are based throughout the UK and provide information and advice to disabled people and others on all aspects of living with a disability.

Drink Aware

A range of Alcohol support services including information and self-help materials, help to callers worried about their own drinking, support to the family and friends of people who are drinking, and advice to callers on where to go for help.

Gamcare - 0808 8020 133

GamCare provides support, information and advice to anyone suffering through a gambling problem.

Gingerbread

The charity supporting single parent families to live secure, happy and fulfilling lives.

Mind - 0300 123 3393

Mind is the Mental Health Charity that provides guidance and resources on mental health problems in the UK.

National Domestic Abuse Helpline - 0808 2000 247

Refuge - Helpline for victims of domestic violence.

Relate

Relate offers advice, relationship counseling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through this website.

Rights of Women

Rights of Women works to attain justice and equality by informing, educating and empowering women on their legal rights.

Samaritans - 116 123

Samaritans provides confidential non-judgmental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those, which could lead to suicide.

Sane

SANE is a leading UK mental health charity that works to improve the quality of life for anyone affected by mental illness.

Shelter

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.

Tax Aid

TaxAid is a UK charity providing free tax advice to people who cannot afford to pay a professional adviser. The service is independent and confidential.


Ombudsmen & Regulatory Bodies

Ombudsman Association

Ombudsman offices exist to deal with complaints from ordinary citizens and consumers about most public bodies and some services in the private sector.

Local Government and Social Care Ombudsman

They look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

Law Society Consumer Complaints

Communications Ombudsman

The Communications Ombudsman are approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to their scheme.

Office of Water Services - 0808 808 1677

Ofwat is the economic regulator of the water sector in England and Wales.

Consumer Council for Water

The CCW is the independent representative of household and business water consumers in England and Wales.

Parliamentary Ombudsman

They carry out independent investigations into complaints about unfair or improper actions or poor service by UK government departments and their agencies, and the NHS in England.

Equality and Human Rights Commission

Promoting and upholding equality and human rights ideals and laws across England, Scotland and Wales.

Information Commissioner's Office

The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.


Trade Associations

Civil Enforcement Association

CIVEA is the principal trade association representing civil enforcement agencies employing around 2000 certificated enforcement agents that operate in England and Wales.

UK Finance

UK Finance is the collective voice for the banking and finance industry.

Building Societies Association

The Building Societies Association (BSA) is the voice for all 43 UK building societies as well as 6 credit unions.

Direct Selling Association

The Direct Selling Association UK (DSA UK) was founded in 1965 to represent the interest of the business engaged in the Direct Sales of Consumer goods.

British Retail Consortium

The trade association for retail businesses.

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